Tenant Resources

Explore helpful resources and important information to make your rental experience smoother.

Tenant Resources

Welcome to the Tenant Resources Hub! Here at Prospectors Property Management, we’re dedicated to making your rental experience smooth and hassle-free. Find all the information and resources you need for a seamless stay with us.

 Key Resources

  • Move-In/Move-Out Procedures

    Please review the guidelines for moving in and out, including required documentation, cleaning expectations, and the final inspection process.


    Please provide any move-in or move-out forms or documents that may be required.


    View Move-In/Move-Out Guidelines 

  • Tenant Handbook

    Please read through the Tenant Handbook carefully. It includes important rules, guidelines, and expectations for your tenancy.


    Please provide any signed acknowledgment forms, if applicable.


    Download Tenant Handbook

  • Neighborhood Information

    Explore local amenities such as schools, grocery stores, and healthcare facilities.


    Please provide any local resources or recommendations for tenants that you think might be helpful.


    View Neighborhood Information

  • Renters Insurance

    Maintain renters insurance throughout your tenancy.


    Please provide proof of insurance coverage or purchase a policy through the portal if you haven't already done so.


    Submit Insurance Proof

  • Emergency Contacts

    Keep emergency contact numbers handy for after-hours issues or urgent maintenance.


    Please provide your updated emergency contact details so we can reach you in case of emergencies.


    408-779-0111

Your FAQs Answered

Tenant Questions:

  • How do I access my Tenant Portal?

    To access your Tenant Portal, log in using the credentials you set up during registration. If you haven't registered yet, create an account using the link here.

  • How Do I Submit a Maintenance Request?

    Please submit a maintenance request through the Tenant portal. 


    1. From the Home or Maintenance tab, click Request Maintenance.
    2. Enter a detailed description of the issue, upload one or more photos of the item needing attention, give the property manager permission to enter with their key, then click Submit Request.

  • What Is the Process for Moving Out?

    To ensure a smooth move-out experience, please follow these steps:


    1. Submit a Notice of Intent to Move Out at least 30 days before your lease ends.
    2. Review the Move-Out Procedures for cleaning and preparation guidelines.
    3. Schedule a final inspection with property management.
    4. Return all keys, remotes, and access devices by the agreed-upon date.


    Please provide your notice of intent to vacate and any move-out inspection forms required.

  • Can I Pay Rent Online?

    Yes, you can securely pay rent online.  Log into your Tenant portal to pay your rent. If you are not yet registered, please create an account here!

  • What Are Your Business Hours?

    Monday-Friday, 9 AM - 4:30 PM.

  • What Should I Do in Case of an Emergency?


    For Urgent Maintenance Issues:

    • If it's a maintenance emergency (e.g., plumbing leak, electrical issue), immediately contact the property management office by phone at 408-779-0111

    For Fire or Safety Emergencies:

    • If there is a fire or immediate safety concern, call 911 right away, then contact property management for any necessary follow-up actions.

    For After-Hours Issues:

    • If the issue occurs after regular office hours, follow any emergency protocols provided in your Tenant Handbook or on the Tenant Portal. Be sure to leave detailed information when you contact us so we can address the issue as quickly as possible.

  • How Can I View Community and Policy Information?

    We’ve compiled several helpful resources for you:


    Move-In/Move-Out Procedures

    [View Guidelines]


    Tenant Handbook

    Learn about your rights and responsibilities as a tenant.

    [Download Tenant Handbook]


    Neighborhood Information

    Explore local amenities, schools, and nearby services.

    [View Neighborhood Info]

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Have a Question? 

Our team is here to help! Reach out to us anytime via the Tenant Portal or call our office directly.

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